Today WhatsApp is one of the most popular messaging platforms in the virtual world, the interesting thing is that it not only allows communication between users, but it also has a shopping function within the platform, allowing you to add a shopping cart to optimize your sales.
This platform has become an infallible tool for businesses and companies, facilitating all those processes that involve the management of an online store. However, there are always doubts when it comes to using this platform as a sales tool, so we prepared this article where you can get information on how to receive orders via WhatsApp in the most effective way.
The essential thing when selling through WhatsApp is that you have an app like WhatsApp Business to optimize your customer service. Remember that the key is to serve your customers in a friendly way and advise them regarding the product they are looking for according to their preferences. To increase your orders on WhatsApp you can follow these recommendations.
Offer a product catalogue
Having a product catalog is the best option to differentiate yourself from the rest and attract customers: it allows you to attract customers exponentially and organizes your offer to keep your products sorted and classified in an attractive way for the user.
In addition, having a digital catalog to receive orders via WhatsApp, leads to cost and time savings by making it available online in your store or even WhatsApp.
Important: There are other tools much more practical than the WhatsApp Business catalog to receive your orders, the one we will explain today, is called Callbell Shop.
Efficient customer service
To have loyal brand customers, the ideal thing will be to have a good customer service both in the pre-sale and post-sale phase. To do this, do not focus on selling the product directly, but in offering help and advice to the customer, and showing interest in their preferences and needs, in order to offer a suitable product.
This way, the customer will feel satisfied with both the product and the service and your brand will be the first choice in their future purchases.
Manage your chats
If you have a high volume of daily queries, the best way to manage your response time is to manage your WhatsApp chats using tools like Callbell to organize and allocate the users who make their queries, categorizing them according to their sales stages.
So you could tag as customers those users who have already made a purchase or you can tag as potential customers those who are requesting information and show a greater interest in your products.
It also has other features such as message automation and statistics to visualize the number of daily queries and sales.
Provide an easy and secure checkout process
A purchase process that provides ease and security, is a safe purchase with minimal chances of abandonment. In addition, if the process is complex, the customer will not return and is likely to end up buying from your competition.
Using your online store, you can receive your orders via WhatsApp instantly. In addition, with some tools like Callbell Shop you can streamline the process, so that you only have to take care of the delivery or shipping.
Callbell Shop allows you to create your online store for free. A great advantage is that you can create your online store in just a few minutes and even have a digital catalog to categorize your products and organize them quickly and intuitively for your users.
Now, to receive the orders you just have to make sure you enter the phone number and the country code correctly. Your customers will be able to place the order by selecting the products they wish to purchase and once they finish their purchase, you will receive a message via WhatsApp with the details of their order. This way, you can prepare the order in an easy and effective way reducing to the maximum any margin of error.
Process orders efficiently
Once the order is complete, you are ready to coordinate the shipment with the customer. Using the Callbell Shop tool, your customer can select the delivery method that suits them best and let you know if they successfully receive the item. In this way, you can keep track of the orders placed by your customers, thus improving the shopping experience and increasing the trust between the customer and the seller.
Undoubtedly with tools like Callbell Shop, you can manage your orders quickly and easily, so you can not miss the opportunity to boost your business and differentiate yourself from the competition.
As you can see, receiving orders via WhatsApp is extremely simple with Callbell Shop, now that you have understood how to do it and the potential of these tools to grow your business, what are you waiting for? Launch your shop and start receiving all those requests directly on your WhatsApp line. If you want to start now, click here.
Frequent Questions
How can you increase your sales on WhatsApp?
The essential thing when selling through WhatsApp is that you have an app like WhatsApp Business to optimize your customer service. Remember that the key is to serve your customers in a friendly way and advise them regarding the product they are looking for according to their preferences. To increase your orders on WhatsApp you can follow these recommendations:
- Offer a product catalogue
- Have an effective customer service
- Manage your chats
- Provide an easy and secure checkout process.
How to optimize your orders on WhatsApp using the Callbell Shop tool?
Now, to receive the orders you just have to make sure you enter the phone number and the country code correctly. Your customers will be able to place the order by selecting the products they wish to purchase and once they finish their purchase, you will receive a message via WhatsApp with the details of their order. This way, you can prepare the order in an easy and effective way reducing to the maximum any margin of error.
I have a degree in Marketing with more than 6 years of experience in the digital marketing sector, extensive knowledge of social networks, digital strategies, SEO, SEM and customer service. I am a very easy going person, I like to write, create content, I love music, movies and traveling and I am currently part of an amazing team at Callbell.